Repliox AI
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Install docs

Install AI support on your store

Each store has a unique site key. Follow the platform guides below to authorize or paste embed code, then start answering shoppers.

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Platform walkthroughs

Shopify: OAuth (recommended)

Authorize to auto-install the widget, sync products, and enable order lookup.

  1. Dashboard → Integrations → Shopify, enter your *.myshopify.com domain.
  2. Complete OAuth and wait for product sync.
  3. Knowledge → Products: verify catalog. Install: confirm widget is injected.
  4. Test shipping/returns FAQs and handoff on your storefront.

WooCommerce: OAuth + manual embed

OAuth syncs products and orders; paste embed code in theme footer or a scripts plugin.

  1. Dashboard → Integrations → WooCommerce, authorize your store URL.
  2. Copy embed code from Install and paste into footer.php or Header/Footer plugin.
  3. Add returns and shipping FAQs to Knowledge.
  4. Test order-number lookup and refund handoff.

Any custom site: one snippet

No commerce platform required—works on static and custom stacks.

  1. Dashboard → Sites: create a site and copy the public key.
  2. Paste the <script> tag before </body> and publish.
  3. Knowledge → Products: URL crawl, CSV, or manual catalog.
  4. Upload policy PDFs, preview chats, then go live.

Knowledge & usage tips

Answer accurately while managing monthly AI reply quotas.

  1. Start with high-volume FAQs (shipping, returns, sizing) for the AI to cite.
  2. Upload long policies as PDF/Word for document RAG.
  3. Sync or import products to reduce availability hallucinations.
  4. Settings: welcome message, fallback copy, and handoff keywords.

Before you go live

Shopify OAuth and the widget script require a public HTTPS API URL. Match callback URLs in Google Cloud and your Shopify app settings.

The public API must use HTTPS (for example https://api.yourdomain.com), otherwise Shopify cannot load widget.js.

Recommended: after login, authorize Shopify or WooCommerce under Integrations to auto-install the widget and sync products.

ReadyAny website
  1. Create a site in Dashboard > Sites.
  2. Copy the generated script tag.
  3. Paste it before the closing body tag.
  4. Publish the site and open the chat widget.
<script src="https://cdn.repliox.chat/widget.js"
  data-site-key="site_your_public_key"
  data-locale="auto"
  data-platform="website" async></script>
Copy from Dashboard > Sites > Install widget
ReadyShopify
  1. Sign in and authorize Shopify under Dashboard > Integrations.
  2. After authorization the widget is installed automatically and products sync.
  3. Without OAuth, paste the script into theme.liquid before </body>.
  4. Open a product page and test sales guidance and handoff rules.
<script src="https://cdn.repliox.chat/widget.js"
  data-site-key="site_your_public_key"
  data-locale="auto"
  data-platform="shopify" async></script>
Copy from Dashboard > Sites > Install widget
ReadyWooCommerce
  1. Authorize WooCommerce under Dashboard > Integrations.
  2. Paste the embed code from the dashboard into your theme footer or script plugin.
  3. Sync products and add returns/shipping policies to the knowledge base.
  4. Enable handoff rules for refunds and damaged-item claims.
<script src="https://cdn.repliox.chat/widget.js"
  data-site-key="site_your_public_key"
  data-locale="auto"
  data-platform="woocommerce" async></script>
Copy from Dashboard > Sites > Install widget
Connector workflowWhatsApp and social channels
  1. Connect the channel in Dashboard > Integrations.
  2. Map incoming messages to the same AI knowledge base.
  3. Set handoff hours and agent assignment rules.
  4. Use the web widget as fallback on landing pages.
// WhatsApp and social connectors are in development.
// Use the website widget for live support today.
Copy from Dashboard > Sites > Install widget
After login

Merchant setup flow

1

Create site

Add store name, domain, default language, and brand color.

2

Import knowledge

Upload FAQ, policies, product docs, and important URLs.

3

Configure AI rules

Set fallback text, restricted topics, and escalation triggers.

4

Install widget

Paste the JS tag into Shopify, WooCommerce, or any website.

5

Connect channels

WhatsApp and social connectors will share the same knowledge base (in development).

6

Review inbox

Track open sessions, captured leads, and AI answer quality.